Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we collect information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is securely handled by our payment partners.

For our corporate clients, we may gather extra business data such as company registration details, preferred delivery times, and budget considerations. This helps us tailor our service to your business needs.

Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device details, and how you navigate our site. We use this data to enhance site performance and understand how clients access our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Informing you about order status and delivery timing
• Providing customer support and addressing your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business and legal compliance purposes

We also use aggregated, non-personal data to understand market trends and refine our operations. For example, we might analyze which types of arrangements are most popular in different seasons to better manage our inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information remains within our business ecosystem, shared only when necessary to provide our services or comply with legal requirements.

We work with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and we restrict access to personal information to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems — this data is handled by certified payment processors specializing in secure financial transactions.

While we implement strong security measures, no system is completely immune to risk. We continuously monitor and update our security practices to address evolving threats and maintain the highest possible protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold about you, ask us to correct inaccurate information, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are typically kept for accounting and warranty purposes, while marketing preferences are stored until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests such as preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain features.

Essential cookies are necessary for the proper functioning of our site — they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are activated automatically when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individual users.

You can adjust cookie settings via your browser preferences. However, turning off certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Golden Sunrise Horizon undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of such changes and ensure your information remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor entity (with proper privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected information from someone under 18, we will promptly delete it from our systems.

Parents or guardians who think we may have information about their child can reach out using the details below, and we will address the matter promptly.

International Data Considerations

Our main operations are based in United Kingdom, and data is stored and processed within the United Kingdom jurisdiction. However, some of our service providers may process data abroad. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business activities, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.